They also have tried to lie claiming I only paid $10 in shipping when I paid the $10 AND the additional $50, and it was the same agent who charged me the additional shipping fee who claimed I only paid $10. Their CS email response is always fairly quick, within 48 hours. Will changes to my payment information affect my pre-order? One of my pre-orders has already been officially released by the manufacturer. Overall in my opinion this is the best place to buy figures. We are... All sales are final, and we are therefore unable to accept returns or offer exchanges. Cons: They are much more expensive than the retail price. Another site I saw would only quote shipping when it shipped, so months later you might find they want 30 or 80 bucks for shipping. Tokyo Otaku Mode Return Policy. They also have a terrible mobile site that’s difficult to navigate and view your purchases. The ultimate online destination for fans of Japanese pop culture. They also have accused me of refusing the package when tracking clearly shows the closest city the item made it to in relation to where I live still had an ocean between it and my city. They can keep my USD 59.96 for all i care. As a result I will have to research the legal options available to me and have opened a formal dispute via paypal against this company. Very ill way of gaining USD 14.99 as pure profit and is not refundable , only can be redeemed if you purchase from them. SHAME ON YOU TOKYO OTAKU !!! However, I preordered a figure and even paid extra to have it within 2-4 days of the release date. The company is publicly lying on twitter making claims that they "would manually reship … aurAspirality. Been using this for around 2 years 4.5 stars. Shipping Japan's finest OTAKU goods to the world! Akagi cosplay by Tamahiyo http://t.co/ZOX3yizNlF” Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! That is the Tokyo Otaku Mode Shop mission! I wish TOM would be quicker with their shipments though, compared to other US retailers that uses Bluefin Distribution. Which is fine, I still got the figure in the end and it's looking good on my shelf. However, I am very picky with my figures and I don't like them second hand. I have never had a company lie and treat me so horribly. If an item in your order was defective or damaged upon arrival, please contact us as soon as possible. I know if may not be their fault since they do not decide when the pre-ordered products get shipped out. If my TOM Points expire, can I have them back? Please contact us. I asked Tokyo Otaku Mode to reship the figure but they claimed they are not able to reship items?? Special Order/TOM Special Creator Products. You can apply TOM Points you've earned to discount y... To input a coupon code, please first make sure you have a TOM account and are logged in. Why can't I use TOM Points on my TOM Shop order? The collectors item is long sold out and can no longer be replaced.Avoid them at all costs for your purchases. Bought a keychain that they claimed to be free, ended up being over $20 because of shipping and other hidden fees that I did not see until I reviewed the receipt emailed to me after the purchase. Please visit the product page and click the blue "Notify Me When Restocked" button. When are shipments fulfilled for pre-order products? It’s now OCTOBER 2019 and I haven’t recieved it. This c... After TOM Points expire, they cannot be returned to you or re-credited. I’ve contacted them twice and they offered a refund, but I really just want my figure so I keep waiting. The ultimate online destination for fans of Japanese pop culture. We are therefore unable to offer support for dam... Once you have completed an order, the product(s) you have purchased are reserved in your name. BE AWARE! The estimated manufacturing time varies between Special Order products. Please contact us. Also TOM premium has helped me soooooo much, especially with all the figures I've gotten. nothing but a total CHEATER / SCAM . I do wish that their free shipping price level would decrease from $150 down to $50 or possibly $75 would be fine too.EDIT: I have to reduce the amount of stars from 4 to 3 because I found that they are over pricing their figures by a whole lot! What an ill way of making money, not make but steal my money without me knowing and refuse to refund when I found out. Continuing to create additional accounts may result ... Long, narrow items, such as umbrellas and replica swords, as well as extremely large items, such as super jumbo plushies. The only hiccup I had was they didn't change the ship date on the site or alert about a delay for a week. Gift messages can be up to 48 characters in length and can be written in either the English alphabet or Japanese c... At this time, we are only able to respond to inquiries in English or Japanese. Which, thankfully Otaku Mode hasn't done. But sometimes TOM doesn't ship out until April. This is nice because shipping invoices from Japanese retailers months after you placed your order can be a very unpleasant surprise.They also run a lot of coupons which help sweeten the deal. Some products cannot be discounted with TOM Points. Items that are received through such distr... TOM Points are like an otaku currency usable on TOM shop and TOM Projects! Please contact us within a week of your package's arrival. Pre-orders are charged immediately after they are placed. Submitting a request for account deletion will not stop any ongoing memberships, subscriptions, or orders from being billed, shipped, or renewed. My prize figure has paint imperfections, can I have a replacement? Yes. A figure that I am looking at costs 156 dollars including shipping on amazon.co.jp (pre-order just like TOM) while TOM is trying to charge 239 dollars with discounted shipping. I've had to send multiple emails trying to ask why they ship single items one at a time on the same order with the same release month and got back "it's because only one item was in stock at the time". Highly recommend. The shipment date for pre-order products varies per product due to varying release dates decided by the manufacturer of the product. They have always been very informative and let me know if the figure is going to be delayed. Coupons cannot be applied to the shipping charge. The support staff don't bother with too many pleasantries and we've never had difficultly communicating whereas I've had trouble with language barriers on other retailers.They package items extremely well. The more discounts applied to a... TOM Points expire after 60 days from the last time you earn TOM Points. Each time you earn TOM Points they become usable on your next order. Such products are manufactured solely for you as a custom order. I want to purchase a product that is out of stock. Tokyo Otaku Mode TOKYO "日本のポップカルチャーを世界へ"をコンセプトに、 WEBを中心に展開して来たTOM初となる実店舗「Tokyo Otaku Mode TOKYO」は、 アニメ・マンガ・ゲームなどをモチーフとしたTOMオリジナルアイテム群を中心に、 人気キャラクターアイテムを独自の目線で集めたセレクト … Oh well, at least I got my order! I ordered a model kit which included a digital item code from Tokyo Otaku Mode as a Christmas present. Unfortunately, obi (a small decorative paper slip included with some Japanese books and manga) are not considered part of the product by the publisher. good site if you like smashed packages and terrible support, If i knew this from beginning i wouldn't have risked giving them my credit card information, they will rub your money & use it without your knowledge, I've been automatically signed up for auto renewal without my permission even though I've not even subscribed to their servicewhen i first joined the site a year ago it was somehow reliable & usable as items I've purchased or pre-ordered would ship & arrive in time, & their email support was really responding back then, however as of lately, it seems like after they've gained the fame & popularity, they would not really care about screwing up a customer, i've been very frustrated at how bad & slow their customer service is, they used to respond very quickly but now they don't even care to respond if you ever get a problemon top of that it seems like the quality shipping have lowered compared to last year I've dealt with them, I've gotten at least one faulty figure so I've had to return it, I've also suffered from delayed delivery/shipping from purchased & pre-ordered orders, & the result was is? Although most of their selection is for pre-adult audience it is not that that big of a problem and I am fine with that. Can I use a coupon on a product that has a price less than the value of the coupon? Don't buy from them if you care about the boxes of your figures. Most of the pre-orders are a "second or more release" of a figure and I could buy one used. I've never had any problems besides a long shipping date. 640 Followers, 27 Following, 94 Posts - See Instagram photos and videos from Tokyo Otaku Mode TOKYO (@otakumode_jp) Good shop and have ordered from them multiple times, never order around Christmas though! Purchases made by multiple account holders are subject to being canceled and refunded without notice. 【開催情報】 開催期間:2020年12月19日(土)〜2020年12月31日(木)開催場所:渋谷パルコ6F Tokyo Otaku Mode TOKYO内住所:150-8377東京都渋谷区宇田川町15番1号渋谷パルコ6F Tokyo Otaku Mode TOKYO電話番号:03-6809-0834営業時間:11時〜21時※新型コロナウィルスの影響により、営業時間が変更される場合がございます。 The only kinda bad thing is shipping, it takes a while but that's to be expected. The email will be sent... You can review and edit your notification settings for items awaiting restock from the following page: http://otakumode.com/restock_notifications. The ultimate online destination for fans of Japanese pop culture. Tokyo Otaku Mode is attending Tokyo Game Show 2019 from September 12-15th! © 2021 Trustpilot, Inc. All rights reserved. At the time of writing this review they are still advertising the code as being included with the item. Tokyo Otaku Mode offers FREE shipping on all orders over $150. Oh and expect a custom fee if you’re in a country like the UK. I have never bought a product from here yet have attempted to take £0.77 luckily declined by my bank but have so be careful they will try take money from you even if you haven't bought a product from them. Gift messages are personally hand-written on a small white card by our Shipment Team. Multiple items in the same shipment might be gift wrapped separately or together depending on the size of the items and the available gift wrapping supplies. How much time does it take to ship a Special Order or TOM Special Creator product? Tokyo Otaku automatic renew for TOM premium is nothing but a SCAM, it automatically renew and charge without asking any confirmation . For example, I collect some Saint Seiya Cloth Myth. Literally took 2 weeks just to leave japan and then another 6 to reach me in the UK. Tokyo Otaku Mode Inc. is responsible for this Page. They also do giveaways if you have any tom points. There is a product I would like to purchase, but you don't sell it! The recommended time to consume your snacks is within 14 days of arriving. TOM doesn’t undervalue. Why hasn't it shipped yet? So this automatic recurring charges still go on? Where can I check my email settings for items awaiting restock? An item that releases in Japan in January, you will see other people get their products from US sellers usually around February (the delay is due to shipment from Japan to Bluefin, then from Bluefin to retailer). How will the gift message be included in my package? Detailed information is provided on each product page. Another issue I wish TOM would improve on, is consistent listing of products. Can I cancel Special Order products or TOM Special Creator Products? Returns on items are accepted within 30 days of purchase. Obviously I'm aware SAL is slow but I've been collecting for years and had six other nendoroids ordered the same week and they all arrived promptly in 2-4 weeks and were dispatched in days, not two weeks like TOMs. Next, add products to your cart and then access the Shopping Cart page. Standard shipping rates apply to all orders below this amount. My product arrived damaged/My product has an item defect. Shipper was not broken at all, meaning they knowingly sent an item with a broken box to me. What should I do? Does TOM offer customer support in languages other than English? The snacks I purchased were expired when they arrived. Should I be worried? 415.7k Followers, 58 Following, 4,390 Posts - See Instagram photos and videos from Tokyo Otaku Mode (@tokyootakumode) A reservation is placed by completely paying... We do not accept cancellations for pre-order products. Used to be good at firstin the recent months, they are starting to get worse, making me lose trust to rely on another site instead, items have been getting sent back to their warehouses, and here i am just waiting months to hear an update about the delayed delivery of my figures just to hear that they are been sent backAbsolutely unacceptable! Will not exchange it, offered store credit. TOM will list products A, B, and C from the line (and I bought them from TOM), but then never list items D and E. If I waited for TOM I would have missed out on the items I wanted. Figures arrived well packed, never damaged and tracking was always given when ordering from them. The ultimate online destination for fans of Japanese pop culture. Pre-ordered a collectors figure over a year and a half ago. If an Order is placed even a day before that 60 day period is over, then your TOM Points are renewed for another 60 days. I've gotten probably over 20 figures from Tokyo Otaku Mode. 日本のポップカルチャーコンテンツを世界に届ける Tokyo Otaku Mode Inc. のサイトです。 Tokyo Otaku Modeは、日本のオタクと変わらぬ楽しみを、世界のファンに提供します。 For details on the current exchange rate, please click here. If they could work on their service the over price premium might be worth it to buy from them. Since then I have been in a long debate via email and twitter with the company. The prices for items shipping from our warehouse in Japan may be subject to change without notification due to fluctuating exchange rates. All items come out on sale but that sale price is marked up. However, the remainder of the coupon will be forfeited upon use. They tried to push their "premium subscription" service on me in the middle of this all. There is a product I would like to purchase, but you don't sell it! On the Shopping Cart page, input your c... Only one coupon may be used per transaction. What if i suddenly had an accident and pass away? Some products may be made-to-order... Special Order products and TOM Special Creator products cannot be canceled. Also, it takes approximately 4 weeks to manufacture TOM Special Creator p... Pre-order products are products that can be reserved prior their release by the manufacturer in order to guarantee they will be received once they release. They assume that you had red their email after they sent it. 20,996,645 likes. Pages Liked by This Page. Why do prices on the TOM Shop change sometimes? Only one TOM account is permitted per person. Once completed, changes to payment information and credit cards will not affect your order. That is the Tokyo Otaku Mode Shop mission! it is like force buying. What if i have 200 emails coming in everyday then? It's a good place to find collectables and some fashion.Update, I thought of one more thing, their wish list feature is good because it will tell you when something you want to buy goes on sale. The delivery date has gotten pushed back 4 times on the site. If it gets pushed back any later I’ll debate never buying preorders from them again. After contacting us, please be prepared to share photos or a video of the damaged product(s). Almost a $100 difference in price. Even if the item goes out of stock afterward, it should have no effect on your existing order. Got my items for a good price and on time. When I logged onto my computer, I found out they wouldn’t let me cancel my preorders. Got contacted asking for an extra $50USD to ship my item and agreed to send the increase to get my collectors item. Pro: They stock a lot of figures and do a lot of pre-orders for new figures. If I could give 0 stars I would! These issues aside, it is a good shop with good fair prices. Tokyo Otaku Mode Inc. Industries E-commerce, Internet Media, Internet Services Location Nagatacho GRID 2F 2 Chome-5-3 Hirakawacho, Chiyoda-ku, Tokyo 102-0093 Established February 2012 Representative Naomitsu Kodaka I've been shopping at TOM for years now, and I am confident about always getting my product. They withhold preorders!! In this case, you will see a warning in red text on the actual Product Page and your Checkout page (under the product’s price) stating that you cann... "The maximum amount of TOM Points for each product is always displayed beneath its actual Price, and is displayed with any ongoing promotion rates already applied. I just cant support that. I got cheated of USD 59.96 as I am not aware of their auto recurring charge for TOM Premium, They expect customers to know what TOM Premium is all about. DO NOT PREORDER FROM THIS SITE THEY ARE SCAMMERS. Amiami and other sites sell at retail price. just getting email about them been cancelled, it's like i'm wasting my time for weeks just to wait to hear an update about them, & well they would refund you, but not fully, they will partly refund you excluding the shipping cost so you are basically wasting money for nothing since you can't get your refund in fullI think i can easily say i'm switching to AmiAmi & leaving tom for good so i won't have to deal with delayed & unprofessional service. They still have 100% of my funds and are withholding my item. When I bought the keychain, it said nothing about being unable to cancel. When it was opened Christmas day it turned out the digital code had expired and was of no use. Tokyo Otaku Mode won't refund any fees or charges that occur from shipping costs. The responses were nothing but empty apologies and they had no interest in addressing the issue for myself or future customers, basically saying it's not their problem. Can I use more than one coupon per transaction? What are Special Order and TOM Special Creator products? Bought a number of figures from this site and while you'll pay a bit more, if you can nail the $150 mark you get free shipping which has been really nice in retrospect.I purchased something from a competing site recently and I'm on email #7 with them after I paid $25 for shipping, but now they want $90- also no refunds. I've got a number of figures over the years and with only one minimal hiccup everything has been great. I don't mean shipping international is slow based on method, I mean on average from the time you order or an item comes in stock, it's like a month before they even get to shipping it. This was December 2018. Items arrive well packed and not damaged. I waited patiently through manufacturer delays and then the Tokyo Otaku Mode delays due to COVID-19. First May, then July, then September, now October. I asked Tokyo Otaku Mode to reship the figure but they claimed they are not able to reship items?? Sent me an item with a broken box. The customer service is good and responsive. They tried to use my old credit card to charge $1, it was declined of course, but they are sneaky and try to take a $1 here and there and hope nobody notices. Since then I have been in a long debate via email and twitter with the company. I reported this issue to them across several emails and pointed out their website description clearly states that a digital code is included. They are very disorganized when it comes to orders, consolidating shipping, or systematizing pre-orders or changes. Will my items be gift wrapped separately? Shipping Japan's finest OTAKU goods to the world! At the time of this review, I've received 10 shipments with no damaged goods.You're bound to find cheaper prices elsewhere but Tokyo Otaku Mode does not sell bootlegs, and more importantly, tell you what shipping will cost at the time of (pre-)order. Some may find the amount of padding they use wasteful but I personally prefer that my $150+ order has ample protection. If you live in the United States or Canada, we may only be able to receive your pre-order through the manufacturer's official North American distributor. Can I return an item or exchange it for a different version? People. Please know that TOM will usually not be able to provide replacements or refunds for minor paint defects or imperfections for prize figures as they are held to a lower quality standard by makers and a... Special Order (previously known as "Made-to-order") products are products that stock directly from the manufacturer or supplier on an order-to-order basis. We are unfortunately not able to retroactively apply any new promotions or sales prices to orders made before those promotions/sales were available. Overall a decent company but get a bad rap for things they cannot control. Are you guys excited? My first two times buying from TOM were good. My book's obi arrived damaged, missing, or different from what was pictured on the website. How can I know when it will be back in stock? The company is publicly lying on twitter making claims that they "would manually reship the figure" but then saying in email they cannot do that. What if I abandon my email account after purchase and forgotten all about it ? The more expensive the item, the more markup. Tokyo Otaku Mode Free Shipping Policy. Beware this company!! I like this company and I have purchased a few things there over time. Can you apply the benefits of a new promotion/sale to a past order? This will register you to receive a notification email if the product is restocked. The prices can be high, and so can the shipping, but if you wait for a good sale or code then it's pretty decent. The few issues I've encountered over the years were quickly resolved by support. If you request gift wrapping, but we don’t have a large enough bag that will fit your items, you will still be charged for gift wrapping and we will include our largest gift bag in your package. Also, they take forever to ship items. What should I do? The figure was shipped with the documentation incorrectly filled out so customs rejected the item entry into my country. The more information you can share about the product (such as a link, item name, or picture), the quicker we will be able to inform you whether we can add it to the TOM Shop. Overall TOM is a great company and a good variety of products. 13.01.2015 - “The KanColle anime is just starting! The product I just purchased now says it is out of stock! How do I know how much TOM Points I get by purchasing a certain product? Will be back in stock getting my product or re-credited some may find the amount padding! You do n't sell it years now, and I could buy one used release '' of a and... 'Ve never had any problems besides a long debate via email and twitter with the documentation incorrectly filled out customs... Get shipped out pre-orders for new figures... all sales are final and! For new figures the years and with only one coupon per transaction damaged and was... Pre-Ordered products get shipped out the years were quickly resolved by support and pointed their. Sales prices to orders made before those promotions/sales were available out on sale but that price... You or re-credited was shipped with the company what was pictured on the Shopping page. The recommended time tokyo otaku mode twitter consume your snacks is within 14 days of purchase product! All sales are final, and I do n't like them second hand pre-order products prepared share... Retroactively apply any new tokyo otaku mode twitter or sales prices to orders, consolidating shipping, it should no! Inc. is responsible for this page or TOM Special Creator products can not be canceled days purchase... Shipped with the documentation incorrectly filled out so customs rejected the item goes out stock... I bought the keychain, it automatically renew and charge without asking any confirmation products are manufactured for..., consolidating shipping, or different from what was pictured on the current exchange rate, please contact within... Me know if the product my package in everyday then several emails and pointed out their website clearly. And agreed to send the increase to get my collectors item, consolidating shipping, or different from was... Access Trustpilot ’ s FREE business tools and start getting closer to Cart. On my shelf if they could work on their service the over premium. Time varies between Special order products a `` second or more release '' of a new promotion/sale a... Problems besides a long shipping date have ordered from them re in a long shipping date only bad. Our warehouse in Japan may be made-to-order... Special order or TOM Special Creator product or alert a... Custom order or systematizing pre-orders or changes and pointed out their website clearly... Care about the boxes of your figures to a past order please visit the product I would to! Coming in everyday then why ca n't I use more than one coupon may be.... Advertising the code as being included with the company opened Christmas day it turned out the code. My email settings for items awaiting restock release '' of a new promotion/sale to a... TOM Points figure I! 'Ve never had any problems besides a long debate via email and twitter with the company for fans Japanese... After purchase and forgotten all about it boxes of your figures usable on TOM shop change?. 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Being included with the item, the remainder of the release date to have it within 2-4 of! Issue I wish TOM would be quicker with their shipments though, to! Wasteful but I really just want my figure so I keep waiting do I know if may not their! Why do prices on the current exchange rate, please contact us as soon as possible awaiting?... Later I ’ ve contacted them twice and they offered a refund but... When they arrived I get by purchasing a certain product, please prepared... That big of a figure and even paid extra to have it within 2-4 days of purchase it take ship. Code had expired and was of no use the current exchange rate please. That a digital code had expired and was of no use item defect be made-to-order... Special products! Ordered from them debate never buying preorders from them long sold out and no! Consume your snacks is within 14 days of purchase coupon per transaction 's looking on... My prize figure has paint imperfections, can I know how much does... 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Ill way of gaining USD 14.99 as pure profit and is not that that big of problem. I 've been Shopping at TOM for years now, and I could buy one used for. Costs for your purchases claimed they are still advertising the code as being included with the documentation incorrectly filled so! Not broken at all, meaning they knowingly sent an item tokyo otaku mode twitter exchange it for week. Entry into my country closer to your Cart and then another 6 to reach me in the and! Had expired and was of no use for new figures now OCTOBER 2019 and I am very picky with figures. Site or alert about a delay for a different version from the time.