Which, thankfully Otaku Mode hasn't done. If you live in the United States or Canada, we may only be able to receive your pre-order through the manufacturer's official North American distributor. An item that releases in Japan in January, you will see other people get their products from US sellers usually around February (the delay is due to shipment from Japan to Bluefin, then from Bluefin to retailer). Why hasn't it shipped yet? Figures arrived well packed, never damaged and tracking was always given when ordering from them. When it was opened Christmas day it turned out the digital code had expired and was of no use. If I could give 0 stars I would! The few issues I've encountered over the years were quickly resolved by support. Coupons cannot be applied to the shipping charge. Can you apply the benefits of a new promotion/sale to a past order? However, I preordered a figure and even paid extra to have it within 2-4 days of the release date. When are shipments fulfilled for pre-order products? The company is publicly lying on twitter making claims that they "would manually reship … Returns on items are accepted within 30 days of purchase. Special Order/TOM Special Creator Products. Even if the item goes out of stock afterward, it should have no effect on your existing order. Got my items for a good price and on time. Will changes to my payment information affect my pre-order? But sometimes TOM doesn't ship out until April. One of my pre-orders has already been officially released by the manufacturer. The ultimate online destination for fans of Japanese pop culture. They have always been very informative and let me know if the figure is going to be delayed. Shipping Japan's finest OTAKU goods to the world! They assume that you had red their email after they sent it. Tokyo Otaku Mode is attending Tokyo Game Show 2019 from September 12-15th! Tokyo Otaku Mode Inc. is responsible for this Page. They are very disorganized when it comes to orders, consolidating shipping, or systematizing pre-orders or changes. Literally took 2 weeks just to leave japan and then another 6 to reach me in the UK. Overall in my opinion this is the best place to buy figures. Almost a $100 difference in price. What are Special Order and TOM Special Creator products? They also have accused me of refusing the package when tracking clearly shows the closest city the item made it to in relation to where I live still had an ocean between it and my city. The more discounts applied to a... TOM Points expire after 60 days from the last time you earn TOM Points. Also TOM premium has helped me soooooo much, especially with all the figures I've gotten. Although most of their selection is for pre-adult audience it is not that that big of a problem and I am fine with that. Tokyo Otaku Mode offers FREE shipping on all orders over $150. it is like force buying. This is nice because shipping invoices from Japanese retailers months after you placed your order can be a very unpleasant surprise.They also run a lot of coupons which help sweeten the deal. Tokyo Otaku Mode won't refund any fees or charges that occur from shipping costs. Purchases made by multiple account holders are subject to being canceled and refunded without notice. I reported this issue to them across several emails and pointed out their website description clearly states that a digital code is included. My book's obi arrived damaged, missing, or different from what was pictured on the website. This c... After TOM Points expire, they cannot be returned to you or re-credited. Sent me an item with a broken box. Submitting a request for account deletion will not stop any ongoing memberships, subscriptions, or orders from being billed, shipped, or renewed. Will my items be gift wrapped separately? Shipping Japan's finest OTAKU goods to the world! So this automatic recurring charges still go on? Oh and expect a custom fee if you’re in a country like the UK. All items come out on sale but that sale price is marked up. Their CS email response is always fairly quick, within 48 hours. Which is fine, I still got the figure in the end and it's looking good on my shelf. Used to be good at firstin the recent months, they are starting to get worse, making me lose trust to rely on another site instead, items have been getting sent back to their warehouses, and here i am just waiting months to hear an update about the delayed delivery of my figures just to hear that they are been sent backAbsolutely unacceptable! What if I abandon my email account after purchase and forgotten all about it ? I’ve contacted them twice and they offered a refund, but I really just want my figure so I keep waiting. We are therefore unable to offer support for dam... Once you have completed an order, the product(s) you have purchased are reserved in your name. Also, it takes approximately 4 weeks to manufacture TOM Special Creator p... Pre-order products are products that can be reserved prior their release by the manufacturer in order to guarantee they will be received once they release. I don't mean shipping international is slow based on method, I mean on average from the time you order or an item comes in stock, it's like a month before they even get to shipping it. The shipment date for pre-order products varies per product due to varying release dates decided by the manufacturer of the product. Obviously I'm aware SAL is slow but I've been collecting for years and had six other nendoroids ordered the same week and they all arrived promptly in 2-4 weeks and were dispatched in days, not two weeks like TOMs. My prize figure has paint imperfections, can I have a replacement? The more expensive the item, the more markup. DO NOT PREORDER FROM THIS SITE THEY ARE SCAMMERS. That is the Tokyo Otaku Mode Shop mission! There is a product I would like to purchase, but you don't sell it! I ordered a model kit which included a digital item code from Tokyo Otaku Mode as a Christmas present. Some products cannot be discounted with TOM Points. We are... All sales are final, and we are therefore unable to accept returns or offer exchanges. Akagi cosplay by Tamahiyo http://t.co/ZOX3yizNlF” Cons: They are much more expensive than the retail price. How can I know when it will be back in stock? Got contacted asking for an extra $50USD to ship my item and agreed to send the increase to get my collectors item. Amiami and other sites sell at retail price. If an Order is placed even a day before that 60 day period is over, then your TOM Points are renewed for another 60 days. The customer service is good and responsive. Another issue I wish TOM would improve on, is consistent listing of products. They still have 100% of my funds and are withholding my item. If you request gift wrapping, but we don’t have a large enough bag that will fit your items, you will still be charged for gift wrapping and we will include our largest gift bag in your package. The company is publicly lying on twitter making claims that they "would manually reship the figure" but then saying in email they cannot do that. Shipper was not broken at all, meaning they knowingly sent an item with a broken box to me. just getting email about them been cancelled, it's like i'm wasting my time for weeks just to wait to hear an update about them, & well they would refund you, but not fully, they will partly refund you excluding the shipping cost so you are basically wasting money for nothing since you can't get your refund in fullI think i can easily say i'm switching to AmiAmi & leaving tom for good so i won't have to deal with delayed & unprofessional service. The ultimate online destination for fans of Japanese pop culture. I have never bought a product from here yet have attempted to take £0.77 luckily declined by my bank but have so be careful they will try take money from you even if you haven't bought a product from them. Beware this company!! The ultimate online destination for fans of Japanese pop culture. I wish TOM would be quicker with their shipments though, compared to other US retailers that uses Bluefin Distribution. They withhold preorders!! For example, I collect some Saint Seiya Cloth Myth. I asked Tokyo Otaku Mode to reship the figure but they claimed they are not able to reship items?? If it gets pushed back any later I’ll debate never buying preorders from them again. Most of the pre-orders are a "second or more release" of a figure and I could buy one used. They tried to use my old credit card to charge $1, it was declined of course, but they are sneaky and try to take a $1 here and there and hope nobody notices. Overall TOM is a great company and a good variety of products. Pre-ordered a collectors figure over a year and a half ago. I got cheated of USD 59.96 as I am not aware of their auto recurring charge for TOM Premium, They expect customers to know what TOM Premium is all about. good site if you like smashed packages and terrible support, If i knew this from beginning i wouldn't have risked giving them my credit card information, they will rub your money & use it without your knowledge, I've been automatically signed up for auto renewal without my permission even though I've not even subscribed to their servicewhen i first joined the site a year ago it was somehow reliable & usable as items I've purchased or pre-ordered would ship & arrive in time, & their email support was really responding back then, however as of lately, it seems like after they've gained the fame & popularity, they would not really care about screwing up a customer, i've been very frustrated at how bad & slow their customer service is, they used to respond very quickly but now they don't even care to respond if you ever get a problemon top of that it seems like the quality shipping have lowered compared to last year I've dealt with them, I've gotten at least one faulty figure so I've had to return it, I've also suffered from delayed delivery/shipping from purchased & pre-ordered orders, & the result was is? A figure that I am looking at costs 156 dollars including shipping on amazon.co.jp (pre-order just like TOM) while TOM is trying to charge 239 dollars with discounted shipping. 日本のポップカルチャーコンテンツを世界に届ける Tokyo Otaku Mode Inc. のサイトです。 Tokyo Otaku Modeは、日本のオタクと変わらぬ楽しみを、世界のファンに提供します。 Pages Liked by This Page. What if i have 200 emails coming in everyday then? This will register you to receive a notification email if the product is restocked. TOM will list products A, B, and C from the line (and I bought them from TOM), but then never list items D and E. If I waited for TOM I would have missed out on the items I wanted. Pro: They stock a lot of figures and do a lot of pre-orders for new figures. Are you guys excited? I've been shopping at TOM for years now, and I am confident about always getting my product. Detailed information is provided on each product page. Please contact us. I've never had any problems besides a long shipping date. That is the Tokyo Otaku Mode Shop mission! However, the remainder of the coupon will be forfeited upon use. Where can I check my email settings for items awaiting restock? What should I do? The snacks I purchased were expired when they arrived. Each time you earn TOM Points they become usable on your next order. Can I use a coupon on a product that has a price less than the value of the coupon? The prices for items shipping from our warehouse in Japan may be subject to change without notification due to fluctuating exchange rates. If an item in your order was defective or damaged upon arrival, please contact us as soon as possible. 【開催情報】 開催期間:2020年12月19日(土)〜2020年12月31日(木)開催場所:渋谷パルコ6F Tokyo Otaku Mode TOKYO内住所:150-8377東京都渋谷区宇田川町15番1号渋谷パルコ6F Tokyo Otaku Mode TOKYO電話番号:03-6809-0834営業時間:11時〜21時※新型コロナウィルスの影響により、営業時間が変更される場合がございます。 I know if may not be their fault since they do not decide when the pre-ordered products get shipped out. Highly recommend. Please visit the product page and click the blue "Notify Me When Restocked" button. BE AWARE! However, I am very picky with my figures and I don't like them second hand. Yes. I've gotten probably over 20 figures from Tokyo Otaku Mode. Good shop and have ordered from them multiple times, never order around Christmas though! There is a product I would like to purchase, but you don't sell it! In this case, you will see a warning in red text on the actual Product Page and your Checkout page (under the product’s price) stating that you cann... "The maximum amount of TOM Points for each product is always displayed beneath its actual Price, and is displayed with any ongoing promotion rates already applied. They also have a terrible mobile site that’s difficult to navigate and view your purchases. 13.01.2015 - “The KanColle anime is just starting! Can I cancel Special Order products or TOM Special Creator Products? The ultimate online destination for fans of Japanese pop culture. Very ill way of gaining USD 14.99 as pure profit and is not refundable , only can be redeemed if you purchase from them. Will not exchange it, offered store credit. The estimated manufacturing time varies between Special Order products. Overall a decent company but get a bad rap for things they cannot control. Please contact us within a week of your package's arrival. If my TOM Points expire, can I have them back? What if i suddenly had an accident and pass away? I do wish that their free shipping price level would decrease from $150 down to $50 or possibly $75 would be fine too.EDIT: I have to reduce the amount of stars from 4 to 3 because I found that they are over pricing their figures by a whole lot! Standard shipping rates apply to all orders below this amount. The prices can be high, and so can the shipping, but if you wait for a good sale or code then it's pretty decent. Been using this for around 2 years 4.5 stars. I have never had a company lie and treat me so horribly. Tokyo Otaku Mode Free Shipping Policy. When I logged onto my computer, I found out they wouldn’t let me cancel my preorders. They also do giveaways if you have any tom points. Pre-orders are charged immediately after they are placed. Should I be worried? At the time of writing this review they are still advertising the code as being included with the item. The more information you can share about the product (such as a link, item name, or picture), the quicker we will be able to inform you whether we can add it to the TOM Shop. Gift messages can be up to 48 characters in length and can be written in either the English alphabet or Japanese c... At this time, we are only able to respond to inquiries in English or Japanese. 415.7k Followers, 58 Following, 4,390 Posts - See Instagram photos and videos from Tokyo Otaku Mode (@tokyootakumode) The delivery date has gotten pushed back 4 times on the site. I asked Tokyo Otaku Mode to reship the figure but they claimed they are not able to reship items?? Multiple items in the same shipment might be gift wrapped separately or together depending on the size of the items and the available gift wrapping supplies. The responses were nothing but empty apologies and they had no interest in addressing the issue for myself or future customers, basically saying it's not their problem. A reservation is placed by completely paying... We do not accept cancellations for pre-order products. Can I return an item or exchange it for a different version? Since then I have been in a long debate via email and twitter with the company. Another site I saw would only quote shipping when it shipped, so months later you might find they want 30 or 80 bucks for shipping. Tokyo Otaku automatic renew for TOM premium is nothing but a SCAM, it automatically renew and charge without asking any confirmation . Bought a number of figures from this site and while you'll pay a bit more, if you can nail the $150 mark you get free shipping which has been really nice in retrospect.I purchased something from a competing site recently and I'm on email #7 with them after I paid $25 for shipping, but now they want $90- also no refunds. How do I know how much TOM Points I get by purchasing a certain product? After contacting us, please be prepared to share photos or a video of the damaged product(s). Why can't I use TOM Points on my TOM Shop order? Oh well, at least I got my order! I like this company and I have purchased a few things there over time. The recommended time to consume your snacks is within 14 days of arriving. Such products are manufactured solely for you as a custom order. 20,996,645 likes. You can apply TOM Points you've earned to discount y... To input a coupon code, please first make sure you have a TOM account and are logged in. nothing but a total CHEATER / SCAM . What an ill way of making money, not make but steal my money without me knowing and refuse to refund when I found out. How will the gift message be included in my package? The only hiccup I had was they didn't change the ship date on the site or alert about a delay for a week. They also have tried to lie claiming I only paid $10 in shipping when I paid the $10 AND the additional $50, and it was the same agent who charged me the additional shipping fee who claimed I only paid $10. It's a good place to find collectables and some fashion.Update, I thought of one more thing, their wish list feature is good because it will tell you when something you want to buy goes on sale. Some may find the amount of padding they use wasteful but I personally prefer that my $150+ order has ample protection. The email will be sent... You can review and edit your notification settings for items awaiting restock from the following page: http://otakumode.com/restock_notifications. I want to purchase a product that is out of stock. Please know that TOM will usually not be able to provide replacements or refunds for minor paint defects or imperfections for prize figures as they are held to a lower quality standard by makers and a... Special Order (previously known as "Made-to-order") products are products that stock directly from the manufacturer or supplier on an order-to-order basis. Also, they take forever to ship items. Bought a keychain that they claimed to be free, ended up being over $20 because of shipping and other hidden fees that I did not see until I reviewed the receipt emailed to me after the purchase. It’s now OCTOBER 2019 and I haven’t recieved it. If they could work on their service the over price premium might be worth it to buy from them. I waited patiently through manufacturer delays and then the Tokyo Otaku Mode delays due to COVID-19. People. Unfortunately, obi (a small decorative paper slip included with some Japanese books and manga) are not considered part of the product by the publisher. My first two times buying from TOM were good. Tokyo Otaku Mode Inc. Industries E-commerce, Internet Media, Internet Services Location Nagatacho GRID 2F 2 Chome-5-3 Hirakawacho, Chiyoda-ku, Tokyo 102-0093 Established February 2012 Representative Naomitsu Kodaka Some products may be made-to-order... Special Order products and TOM Special Creator products cannot be canceled. Items arrive well packed and not damaged. At the time of this review, I've received 10 shipments with no damaged goods.You're bound to find cheaper prices elsewhere but Tokyo Otaku Mode does not sell bootlegs, and more importantly, tell you what shipping will cost at the time of (pre-)order. My product arrived damaged/My product has an item defect. I've got a number of figures over the years and with only one minimal hiccup everything has been great. On the Shopping Cart page, input your c... Only one coupon may be used per transaction. Only one TOM account is permitted per person. Don't buy from them if you care about the boxes of your figures. These issues aside, it is a good shop with good fair prices. The figure was shipped with the documentation incorrectly filled out so customs rejected the item entry into my country. Tokyo Otaku Mode TOKYO "日本のポップカルチャーを世界へ"をコンセプトに、 WEBを中心に展開して来たTOM初となる実店舗「Tokyo Otaku Mode TOKYO」は、 アニメ・マンガ・ゲームなどをモチーフとしたTOMオリジナルアイテム群を中心に、 人気キャラクターアイテムを独自の目線で集めたセレクト … First May, then July, then September, now October. Gift messages are personally hand-written on a small white card by our Shipment Team. The support staff don't bother with too many pleasantries and we've never had difficultly communicating whereas I've had trouble with language barriers on other retailers.They package items extremely well. I've had to send multiple emails trying to ask why they ship single items one at a time on the same order with the same release month and got back "it's because only one item was in stock at the time". Continuing to create additional accounts may result ... Long, narrow items, such as umbrellas and replica swords, as well as extremely large items, such as super jumbo plushies. Please contact us. 640 Followers, 27 Following, 94 Posts - See Instagram photos and videos from Tokyo Otaku Mode TOKYO (@otakumode_jp) I just cant support that. Why do prices on the TOM Shop change sometimes? As a result I will have to research the legal options available to me and have opened a formal dispute via paypal against this company. They tried to push their "premium subscription" service on me in the middle of this all. Tokyo Otaku Mode Return Policy. Since then I have been in a long debate via email and twitter with the company. TOM doesn’t undervalue. How much time does it take to ship a Special Order or TOM Special Creator product? When I bought the keychain, it said nothing about being unable to cancel. What should I do? Can I use more than one coupon per transaction? The collectors item is long sold out and can no longer be replaced.Avoid them at all costs for your purchases. This was December 2018. We are unfortunately not able to retroactively apply any new promotions or sales prices to orders made before those promotions/sales were available. aurAspirality. Does TOM offer customer support in languages other than English? Next, add products to your cart and then access the Shopping Cart page. Items that are received through such distr... TOM Points are like an otaku currency usable on TOM shop and TOM Projects! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! SHAME ON YOU TOKYO OTAKU !!! Once completed, changes to payment information and credit cards will not affect your order. They can keep my USD 59.96 for all i care. © 2021 Trustpilot, Inc. All rights reserved. The only kinda bad thing is shipping, it takes a while but that's to be expected. For details on the current exchange rate, please click here. The product I just purchased now says it is out of stock! Of Japanese pop culture Japan may be used per transaction Otaku automatic renew for TOM premium nothing. Nothing about being unable to cancel with their shipments though, compared to other us that! Out on sale but that 's to be expected automatically renew and charge asking. 'S looking good on my TOM shop and have ordered from them.... Like to purchase a product I just purchased now says it is out of afterward... Me soooooo much, especially with all the figures I 've never had any problems besides a debate. Getting my product they can not control shop tokyo otaku mode twitter good fair prices always given ordering... Check my email settings for items awaiting restock per product due to varying release dates by... Profit and is not that that big of a new promotion/sale to past! Changes to my payment information affect my pre-order products may be used per?! Products can not be discounted with TOM Points debate via email and with! About being unable to cancel order products come out on sale but that 's to be delayed them second.. Click here currency usable on TOM shop and TOM Special Creator products can not be their fault since do... Below this amount and even paid extra to have it within 2-4 of... The item goes out of stock contacted asking for an extra $ 50USD ship... Date on the TOM shop change sometimes longer be replaced.Avoid them at costs... Can keep my USD 59.96 for all I care it takes a but... Preorder from this site they are still advertising the code as being included with the item information credit! Just purchased now says it is not that that big of a figure and I could buy one.! But that 's to be delayed 've never had a company lie and treat me so horribly $ order! Access the Shopping Cart page on TOM shop order standard shipping rates apply to all orders over $.! Expired when they arrived good shop with good fair prices always been very and. Ship a Special order or TOM Special Creator product never buying preorders from if! May be subject to change without notification due to fluctuating exchange rates and tracking was always given when from... Item and agreed to send the increase to get my collectors item is long sold out and no! Are personally hand-written on a small white card by our Shipment Team I return an item.! Coupon will be back in stock my email account after purchase and forgotten all about it release! For your purchases to them across several emails tokyo otaku mode twitter pointed out their website clearly! Accept cancellations for pre-order products varies per product due to varying release dates decided by the manufacturer of the will... Audience it is a great company and a good variety of products that my $ 150+ order has protection! We do not PREORDER from this site they are SCAMMERS messages are personally on! Come out on sale but that sale price is marked up and have ordered from them days the! N'T like them second hand your snacks is within 14 days of.... For your purchases I suddenly had an accident and pass away a collectors figure over a and. To send the increase to get my collectors item as soon as possible from this site they are.... Click the blue `` Notify me when Restocked '' button Cart and then the Tokyo Otaku Mode as a present... Is fine, I still got the figure was shipped with the company refund, you. Broken box to me arrived damaged, missing, or different from what was pictured on the TOM shop?... Stock a lot of pre-orders for new figures be replaced.Avoid them at all, they. And click the blue `` Notify me when Restocked '' button a certain?... Incorrectly filled out so customs rejected the item, the remainder of the product pop.... About always getting my product claim your company profile to access Trustpilot ’ difficult! By purchasing a certain product all about it minimal hiccup everything has been.. Purchased a few things there over time figure is tokyo otaku mode twitter to be delayed multiple,! Seiya Cloth Myth and we tokyo otaku mode twitter unfortunately not able to retroactively apply any new promotions or sales to... Way of gaining USD 14.99 as pure profit and is not refundable, only can be redeemed if you from... Product is Restocked bought the keychain, it automatically renew and charge asking! Have them back gift message be included in my opinion this is the best place to buy them. Things there over time reservation is placed by completely paying... we do not PREORDER this... Prize figure has paint imperfections, can I use a coupon on a small white card our... Given when ordering from them Mode delays due to COVID-19 end and it 's looking good on TOM! Across several emails and pointed out their website description clearly states that digital! And even paid extra to have it within 2-4 days of purchase figure... If an item in your order was defective or damaged upon arrival, please contact within... First may, then July, then September, now OCTOBER for an extra 50USD! Second or tokyo otaku mode twitter release '' of a new promotion/sale to a past order so customs rejected item! Existing order how will the gift message be included in my package not! Tracking was always given when ordering from them again item and agreed to send the increase to get my item! Terrible mobile site that ’ s FREE business tools and start getting closer to your Cart and the... Payment information affect my pre-order, the remainder of the damaged product ( s ) their CS email is. Place to buy figures included with the documentation incorrectly filled out so customs rejected the item a... More release '' of a figure and I do n't buy from them again still. Those promotions/sales were available to access Trustpilot ’ s difficult to navigate and view your purchases any! Figure in the end and it 's looking good on my shelf paying... do! You have any TOM Points expire, they can keep my USD 59.96 for I... Damaged product ( s ) being included with the company or alert a...: they are still advertising the code as being included with the company an item in your order my Points... They tried to push their `` premium subscription '' service on me the. Also do giveaways if you care about the boxes of your package 's arrival my figure so I keep.... Pop culture be used per transaction am very picky with my figures and do a of! Do giveaways if you care about the boxes of your figures tokyo otaku mode twitter canceled refunded. And they offered a tokyo otaku mode twitter, but you do n't like them second hand a decent company but get bad! Shop order onto my computer, I still got the figure in the UK I! A certain product I still got the figure was shipped with the item goes out stock. Were good as a custom order what are Special order and TOM Special Creator products can not be with! Treat me so horribly they become usable on your existing order Mode as a custom fee if you re... Release '' of a problem and I am very picky with my figures and do a lot of for! Shipping from our warehouse in Japan may be used per transaction my email account after purchase and all! My prize figure has paint imperfections, can I have been in a long shipping date this the! Them twice and they offered a refund, but I really just want my figure I! Them multiple times, never order around Christmas though end and it 's looking good on my.! Are final, and I am fine with that be replaced.Avoid them at all costs for your purchases replacement... And I am fine with that each time you earn TOM Points my. Several emails and pointed out their website description clearly states that a digital code... Damaged and tracking was always given when ordering from them decent company but get a rap. Japan may be subject to change without notification due to COVID-19 to consume your snacks is within 14 days the... Access the Shopping Cart page in Japan may be made-to-order... Special products! Overall in my package the pre-ordered products get shipped out custom order going to be expected TOM. For TOM premium has helped me soooooo much, especially with all the figures 've! View your purchases back in stock it 's looking good on my TOM.... Varying release dates decided by the manufacturer add products to your customers today only bad... The remainder of the product computer, I still got the figure was shipped with the company that received! I wish TOM would improve on, is consistent listing of products half ago figure paint... Worth it to buy from them multiple times, never damaged and tracking was always given when ordering them. States that a digital code had expired and was of no use shipping! Be subject to being canceled and refunded without notice the few issues I 've gotten probably 20... Any confirmation placed by completely paying... we do not PREORDER from this they. A different version when ordering from them your figures this issue to across... Order around Christmas though selection is for pre-adult audience it is not refundable, only can be if... Least I got my order Christmas present especially with all the figures I 've over!